Drivers of the consumers’ intention to use repair services, repair networks and to self-repair

Repair is a central component of circular economy to extend the operational phase products. Yet, number repair service providers as well demand for have declined over last decades, while more products than ever before were sold. Thus, successful transition from linear services must be boosted promote business. A starting point achieve this goal increase knowledge about end consumers’ intention whether broken or not. An extensive literature research revealed comprehensive set drivers covering aspects related environmental protection, social acceptance, and economic considerations socio-demographic variables, past behaviour, perceived difficulty. Those factors are not only relevant specific product category but repairs consumer goods in general. The aim evaluate relevance those three different intentions: (1) make use providers, (2) self-repair items, (3) incorporated network. quantitative online survey was designed, distributed Styria, Austria. By means structural equation model acquired data 900 respondents analysed. results emphasise trade-off between acting environmentally-friendly like cost time, also highlight effect government intervention – form setting up network financial support on shaping trade-off. Furthermore, behaviour found strongly drive intention. Our contributes scientific by shedding light influence diverse intentions. It supporting companies’ decision making with respect design, public authorities interested promoting repair.